Columbus Upgrades 911 Services with AI Translation and Video Sharing Technology
Columbus , OH – The City of Columbus has taken a major step forward in emergency response by upgrading its 911 system with advanced AI translation and video-sharing features. These new tools aim to make contacting emergency services more accessible and inclusive for all residents.
With this 911 upgrade, Columbus now allows text messages to 911 to be translated in real time into over 55 different languages using AI-powered technology. A new video feature also enables callers to show live footage of their surroundings, helping dispatchers respond more effectively in urgent situations.
At a press event on April 23, Mayor Andrew J. Ginther emphasized that emergency services in Columbus should be equitable for everyone, regardless of language or immigration status. “No one should face barriers when seeking help,” he said.
The AI translation works across all mobile carriers for Latin-script languages. For non-Latin scripts like Arabic, the feature currently functions on AT&T devices. These upgrades are especially beneficial to non-English speakers, people with disabilities, or anyone unable to speak during an emergency.
Additionally, the 911 video-sharing feature lets dispatchers send a secure link to callers, enabling one-way video streaming to give a real-time view of the emergency scene. This is crucial for cases where callers can’t clearly describe their location or situation.
In 2024 alone, Columbus 911 handled more than 670,000 calls and 30,000 texts. These upgrades—provided under a $1.5 million contract with Intrado—are expected to enhance response times and improve public safety across the city.
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